Warmer | Safer | Smarter: Transform Your Home with Brackenwood
Here at Brackenwood, we pride ourselves on delivering exceptional service, quality products, and expert craftsmanship to our customers across Hampshire, Berkshire, Surrey, Dorset, and West Sussex. With over 50,000 satisfied customers and a reputation spanning five decades, we have established ourselves as a trusted and reliable provider of double-glazed windows, doors, conservatories, and roof lanterns.
Our History and Expertise
As a family-owned business, we have maintained our commitment to quality and customer satisfaction since our establishment in 1987. Our installers are trained craftsmen who work exclusively for us, ensuring that every installation meets our high standards. We hold the prestigious BSI Kitemark certification, a testament to our dedication to excellence in the industry. As a member of the CPA and Approved Craftsman, we are committed to upholding the highest standards in our work.
Our Promise to You
We believe in offering a risk-free purchasing experience to every customer. That's why we work closely with funding plans to ensure complete protection for our customers. Subject to acceptance, every customer has the opportunity to choose no deposit and nothing to pay until after the installation is complete. We understand that supporting local businesses holds great significance for our customers, and we take pride in contributing to the well-being of our community.
Our Range of Services
At Brackenwood, we offer a wide range of premium quality products and services, including double-glazed windows, composite doors, bifold doors, French doors, sliding patio doors, stable doors, fire doors, conservatories, roof lanterns, extensions, and garden rooms. We are dedicated to providing our customers with a personalized service, ensuring that every installation is tailored to their unique needs and requirements.
Our Commitment to the Environment
We recognize the importance of minimizing our environmental impact, and we strive to reduce waste in our operations. We recycle 90% of all trade waste used in our products, ensuring that our business practices are sustainable and responsible.
Visit Our Showroom
Come and visit our double-glazing showroom in Basingstoke, where you can explore our extensive range of new windows, doors, and conservatories. Our team is always happy to provide expert advice and guidance, ensuring that you find the perfect solution for your home improvement needs.
Excellent Service and High-Quality Products
The majority of customers have reported exceptional experiences with Brackenwood, praising their professionalism, efficiency, and high-quality products. Many reviewers praised the sales process, describing it as "non-pushy" and "gentle." The installation process was also commended, with fitters being described as "polite, " "helpful, " and "tidy." Customers were impressed with the finish and quality of the doors and windows, with some mentioning that it exceeded their expectations.
Positive Aspects of Brackenwood
- Professional and efficient service
- High-quality products
- Non-pushy sales process
- Polite and helpful fitters
- Excellent installation process
- Tidy and efficient workmanship
Minor Issues and Areas for Improvement
A few customers mentioned minor issues, such as anxiety between signing the contract and installation, and a few instances of minor damage to property during installation. However, these issues were largely resolved promptly and professionally by Brackenwood.
Negative Reviews
Two customers reported negative experiences with Brackenwood. One customer was unhappy with the quality of their windows, citing faults and poor workmanship. The other customer was unhappy with the after-sales service, citing issues with their conservatory roof and front door, and feeling that the company's guarantee was not being honored.
Conclusion
Overall, the majority of customers have reported an excellent experience with Brackenwood, praising their professionalism, efficiency, and high-quality products. While there were a few minor issues and two negative reviews, Brackenwood seems to be a reputable company that provides a high level of service and quality products.
