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Castle Windows is a renowned home improvement specialist operating throughout Newbury, Reading, Basingstoke, Berkshire, and the surrounding counties. With over 30 years of experience, we have established ourselves as a reliable and experienced company, dedicated to providing exceptional services to our customers. Our team of skilled installers, bricklayers, and plasterers work together to provide top-quality products, installed with precision and care.
Our Services
We offer a wide range of services, including the installation of double-glazed windows, doors, conservatories, and orangeries. Our windows are available in various styles, such as casement windows, flush casement windows, bow and bay windows, French windows, sliding sash windows, and tilt and turn windows. We also install high-quality doors, including uPVC doors, composite doors, French doors, stable doors, patio doors, and bifolding doors. Additionally, we provide conservatory roofs and roofline repairs.
Our commitment to quality and customer satisfaction has earned us an excellent reputation, and we are proud to have completed over 40,000 installations since our establishment in 1990. We are certified by FENSA and Master Builder, ensuring that our customers can trust in our expertise and professionalism.
Our Values
At Castle Windows, we pride ourselves on our values of reliability, experience, and exceptional customer service. We understand the importance of providing high-quality products and services that meet our customers' unique needs and preferences. Our team is dedicated to ensuring that every project is completed to the highest standards, and we strive to build long-term relationships with our customers.
Why Choose Castle Windows?
With Castle Windows, you can rest assured that you're in good hands. We offer a 10-year manufacturer guarantee on a range of our products, providing you with peace of mind and protection for your investment. Our prices are competitive, and we offer an insurance-backed guarantee for added security. We're proud of our reputation, built on quality products, installed by competent installers, managed by a helpful and organized office staff.
Overall Impression
The overall reviews for Castle Windows are mostly positive, with customers praising the company's professional service, high-quality products, and excellent installation teams.
Positive Reviews
- Excellent Service: Many customers praised Castle Windows for their excellent service, from the initial consultation to the installation process.
- High-Quality Products: Customers were impressed with the quality of the windows and doors installed by Castle Windows.
- Professional Installation Teams: The installation teams were praised for their professionalism, efficiency, and attention to detail.
Negative Reviews
- Poor Quality Products: A few customers expressed disappointment with the quality of the windows and doors installed by Castle Windows.
- Poor Customer Service: Some customers were unhappy with the customer service they received, citing unreturned calls and unfulfilled promises.
- Installation Issues: A few customers experienced issues with the installation process, including poor installation, damaged products, and missing parts.
Mixed Reviews
- Verbal Quotes: One customer was unhappy with a verbal quote that did not include VAT, highlighting the importance of clear communication.
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