Business Details
29 Years
experience
Emergency
services
Expert Home Improvement Solutions in Romford
Established in 1997, New Image Home is a family-run business dedicated to delivering premium home improvement solutions across London, South East London, and Essex. As a FENSA-registered company, we specialise in the supply and installation of high-quality windows, composite doors, bi-folding doors, conservatories, and cladding, ensuring compliance with the latest building regulations. Our products, including market-leading Kommerling OV Gold 70mm windows and the UK's most secure Solidor composite doors, are designed for durability and security, featuring advanced locking systems and energy-efficient materials. With a 10-year guarantee on all installations and a commitment to using only certified subcontractors for larger projects, we prioritise reliability and customer satisfaction.Our team of experienced professionals, including director Mark Anderson and operations manager Brett Anderson, provides tailored advice without high-pressure sales tactics, ensuring transparent pricing and exceptional service. Over 19 years of expertise have enabled us to serve thousands of homeowners, earning recognition for our stress-free installations, meticulous attention to detail, and comprehensive aftercare support. Our emergency repair services, available 24/7, and competitive locksmith offerings further demonstrate our dedication to meeting diverse customer needs while maintaining industry-leading standards.
Services
Composite Doors
Bi-Folding Doors
Windows
Sky Lanterns
Cladding Repairs
Conservatories
UPVC Doors
Fire Escape Windows
Locksmith Services
Emergency Repairs
Details
- Year established: 1997
Highlights and features
- Family-run business with 25 years' experience since 1997
- FENSA-registered installations meeting strict building regulations
- 10-year product guarantee on all windows and doors
- No high-pressure sales tactics or commissioned advisors
- 24/7 emergency repair service with competitive pricing
Associations and certifications
- FENSA
What people say
Excellent workmanship
Professional team
No mess
Highly recommend
Second to none
Services
Composite Doors
Our Solidor composite doors feature a 48mm solid timber core and Ultion locks, offering the highest security standards. Designed for thermal efficiency and durability, these doors reduce noise and draughts while enhancing property aesthetics. Each installation includes expert fitting and compliance with Secured by Design requirements.
Bi-Folding Doors
High-quality bi-folding door installations create seamless transitions between indoor and outdoor spaces. Using premium materials with 20-year guarantees, our systems combine sleek aesthetics with robust security features. Professional fitting ensures smooth operation and energy-efficient performance for modern homes.
Windows
We install Kommerling OV Gold 70mm windows with enhanced security features meeting BS7950 standards. These energy-efficient units incorporate low-E glass and Saracen Secure technology, reducing heat loss while maintaining optimal light transmission. All installations include FENSA certification and 10-year product warranties.
Sky Lanterns
Skypod lantern roof systems transform flat roofs with natural light solutions. Available in customisable designs with self-cleaning glass options, these installations increase room height perception and energy efficiency. Each project includes structural integrity checks and 10-year performance guarantees.
Cladding Repairs
Specialist uPVC cladding, fascias, and soffit installations enhance property exteriors while improving thermal performance. With over two decades of experience, our team provides complete roofline solutions using durable materials that resist weather damage and require minimal maintenance.
People
Mark Anderson
Director
With over 25 years in home improvements, Mark oversees operations ensuring quality standards. His expertise in fenestration solutions guides product selection and installation practices across all projects.
Brett Anderson
Operations Manager
Managing day-to-day activities, Brett provides technical guidance on composite door specifications. He assists customers in understanding product differences and security features during consultations.
Kim Anderson
Accounts
Handling financial operations, Kim ensures transparent pricing structures and manages guarantee documentation processes for customer peace of mind.
Paul Bore
Head Surveyor
Conducting property assessments, Paul determines optimal installation approaches for windows and doors. His technical expertise ensures compliance with building regulations during survey visits.
Doug Clarke
Installations Manager
Leading the installation team, Doug supervises fitting processes for conservatories and bi-folding doors. He ensures minimal disruption while maintaining high workmanship standards across all projects.
Questions
What home improvement services do you offer?
We specialise in composite doors, bi-folding doors, windows, conservatories, cladding, and emergency repairs. All installations meet FENSA standards with 10-year guarantees.
Are your composite doors secure?
Our Solidor doors feature a 48mm timber core and Ultion locks, certified as the UK's most secure option with Secured by Design accreditation.
Do you provide emergency repairs?
Yes, our 24/7 callout service handles urgent issues like broken glass or lock failures at £75+VAT within normal working hours.
How long have you been in business?
Established in 1997, we're a family-run company with 25 years' experience serving London and Essex homeowners.
What guarantees apply to installations?
All products come with a 10-year manufacturer's guarantee covering materials and workmanship, with FENSA-certified compliance documentation provided.
Can you help with insurance-related repairs?
We work with insurance companies on claims involving window/door damage, providing necessary documentation and competitive pricing for covered repairs.
