At Shield Double Glazing, we pride ourselves on being a trusted and experienced manufacturer and installer of high-quality windows and doors. With over 12 years of experience in the home improvement market, we have built a reputation for exceptional service and quality products that our customers can rely on.
Our History
As a division of a privately-owned business, we have been operating in the home improvement market since 2007. Over the years, we have worked tirelessly to build a reputation for service and quality that is second to none. We are proud of our achievements and are excited to carry our business philosophy over to the uPVC and Aluminium market.
Our Products and Services
We offer a wide range of products and services, including bi-folding doors, composite doors, French doors, patio doors, bay windows, casement windows, and sash windows. We manufacture our products using high-quality materials from market leaders such as Synseal Shield 6 and Smart Aluminium Systems. Our team of experts will work with you to design and install the perfect windows and doors for your home, ensuring that you receive a service that meets your unique needs and expectations.
Our Partnerships
We have partnered with a dozen suppliers who excel in providing the best materials, ensuring that our products are of the highest quality. We also have an insurance-backed guarantee on our work, providing our customers with added peace of mind.
Our FENSA Certification
We are proud to be FENSA certified, which means that our customers are offered greater protection when purchasing double glazing for their home. All our installations comply with the current building regulations, and our installers have undergone inspection to ensure that our work meets the highest standards.
Our Five-Step Approach
At Shield Double Glazing, we follow a five-step approach that ensures a hassle-free experience for our customers. From the initial consultation to the after-sales services, we work closely with our customers to ensure that their needs are met and exceeded.
Poor Customer Service and Quality
Several reviewers have had negative experiences with Shield Double Glazing. The company's customer service has been described as "absolutely disgusting" and "arrogant, " with one reviewer reporting being shouted at on the phone. The company's windows have also been criticized for being of poor quality, with one reviewer stating that the seals have gone on multiple occasions and the windows have had to be replaced multiple times.
Delays and Lack of Communication
There have also been delays in the completion of orders, with one reviewer having to wait six weeks for their Bi-Folding doors and another reviewer still waiting for their windows to be resolved after ordering them in October 2020. The company's communication has been criticized for being poor, with reviewers reporting that they have had to chase the company repeatedly for updates on their orders.
Positive Experiences
On the other hand, a few reviewers have had positive experiences with Shield Double Glazing. The company's friendly and helpful team has been praised, and the quality of their work has been described as good. One reviewer has even recommended the company again and said that they would use them in the future.
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