Protecting Consumers, Improving Reputation
Our Mission
DGCOS operates as a trusted and independent Ombudsman Scheme dedicated to upholding the highest standards within the glazing industry. We empower consumers with invaluable protection and peace of mind when choosing window and door installers.
How We Can Help
Through the DGCOS scheme, you have access to a unique combination of resources and benefits to ensure a reliable and trustworthy installation experience.
What We Offer
- Peace of mind: Verify that your chosen installer is vetted and accredited, meeting our rigorous standards.
- Financial protection: Deposit and stage-payment protection insurance safeguards your investment up to 5,000 for 120 days.
- Enhanced transparency: Access clear and concise information about your installer and their guarantees through our online register.
- Dedicated support: Our consumer support line is available to address any questions or concerns you may have.
Product Coverage
- Windows: Casement Windows, Tilt & Turn Windows, Sliding Sash Windows, Georgian Windows, Timber Windows, Aluminium Windows, Triple Glazing, Double Glazing
Doors
- Composite Doors
- French Doors
- Patio Doors
- Bi-Fold Doors
- Timber Doors
Additional Services
- Conservatories
- Orangeries
- Roofline & Fascias
- Guttering & More
Our Commitment
DGCOS is committed to:
- Promoting transparency and professionalism within the glazing industry.
- Empowering consumers with reliable information and detailed installer profiles.
- Providing robust financial protection measures to ensure peace of mind.
- Working alongside trusted partners to deliver exceptional customer service.
Our Values
- Integrity: We uphold the highest ethical standards and operate with transparency.
- Consumer Focus: Our decisions are driven by the unique needs and aspirations of our customers.
- Innovation: We continuously seek improvements in our services and industry practices.
- Collaboration: We foster strong partnerships with industry stakeholders for mutual success.
Overview of DGCOS Reviews
Mixed Feedback
The reviews of DGCOS are mixed, with some customers expressing satisfaction with the organisation's services, while others have had negative experiences.
Positive Experiences
Some customers have praised DGCOS for their helpful and supportive service, particularly in resolving disputes with member companies. They have been commended for their professional and impartial approach, and for providing effective mediation services. Several reviewers have specifically thanked Tracy Dilworth for her excellent support and guidance.
Negative Experiences
On the other hand, some customers have had disappointing experiences with DGCOS. They have accused the organisation of prioritising the interests of its member companies over those of the consumer. Some have reported that DGCOS has failed to provide adequate support or resolution in their disputes, and that the organisation's processes are flawed.
