Delivering Outstanding Customer Satisfaction Every Step of the Way
At Rugby Double Glazing, we pride ourselves on being a local, independent, and family-owned business with over 30 years of experience in transforming homes across Warwickshire, Northamptonshire, and Leicestershire. Our commitment to delivering exceptional customer service and beautiful, long-lasting products has earned us a reputation as a trusted partner for homeowners seeking to improve the appearance, security, and value of their homes.
Our Services
We offer a wide range of services, including the design, supply, and installation of high-quality windows, doors, conservatories, and outdoor living spaces. Our expert surveyors and installers work closely with our customers to understand their needs and preferences, ensuring that our products meet their unique requirements. From elegant heritage-style windows to cutting-edge design, our products are manufactured to the exacting standards of award-winning manufacturers, backed by a 10-year guarantee.
Why Choose Us
At Rugby Double Glazing, we believe in delivering an outstanding personal service that exceeds our customers' expectations. Our commitment to quality, coupled with our reputation for exceptional aftersales care, gives our customers peace of mind and confidence in the products we provide. As a member of the Independent Network, our customers benefit from insurance-backed guarantees, deposit protection, and nationally accredited service standards.
Areas We Cover
While we often work further afield, our core area includes Rugby and surrounding towns and villages across Warwickshire, Northamptonshire, and Leicestershire, including Lutterworth, Daventry, and Long Buckby.
Why Our Customers Choose Us
Quality: As innovators and experts, we work only with the world's leading manufacturers of windows, doors, and roofing technology to deliver our customers' home vision.
Service: As a successful local company, we live by the mantra "big enough to cope, small enough to care." We are dedicated to delivering outstanding customer satisfaction every step of the way.
Reputation: Above all, Rugby Double Glazing is a business built on customer satisfaction, reputation, and word-of-mouth recommendation.
Peace of Mind: With a 10-year insurance-backed guarantee and our reputation for exceptional aftersales care, our customers can be confident in the quality of our uPVC windows and doors.
Our Promise
At Rugby Double Glazing, we promise:
- Free no-obligation surveys and quotes, with no high-pressure selling
- Competitive and honest prices with no hidden extras
- Security and stability: all employees carry a current I.N. identity card, and we have been fully vetted by I.N. for financial stability
- Expert surveyors and installers, trained and accredited to Independent Network's national standards
- Quality products sourced only from the world's leading manufacturers
- Compliant installations that meet all building and fire regulations
- A 10-year insurance-backed guarantee
Excellent Customer Service and Quality of Work
The reviews for Rugby Double Glazing are overwhelmingly positive, with every reviewer giving the company 5 stars. The common thread throughout the reviews is the excellent customer service provided by the company. Many reviewers mention the professionalism and courtesy of the team, including the office staff, who are described as being "friendly and helpful" and "extremely patient".
The installation team is praised for their workmanship, with some reviewers noting that they left the site spotless and tidy. The company's ability to find bespoke solutions for unusual or challenging installation projects is also highlighted, with one reviewer mentioning that they were able to match glass to their existing frosted panes.
Notable Mention: Peter Holmes' 1-Star Review
Sadly, one reviewer, Peter Holmes, had a poor experience with Rugby Double Glazing. He describes the windows and doors as being fitted badly, with problems including leaks and failing to open correctly. He also mentions poor customer service, including being unable to get issues resolved and having to wait 18 months for a broken door handle to be replaced.
