For over 35 years, Gardinia has been the recommended name for quality PVCu products in Pembrokeshire. We have been proudly serving the area since 1983, providing an award-winning window, door, and conservatory system that covers all of Pembrokeshire and its borders with Carmarthenshire and Cardiganshire.
Our Company History
Established in 1983, we have been based in Narberth, Pembrokeshire, since the very beginning. Our journey began with a commitment to providing the highest quality products and exceptional customer service. Over the years, we have expanded our range to include composite and aluminium products, ensuring that our customers have the best options available to them.
Manufacturing and Quality
At Gardinia, we take pride in manufacturing our own PVC products at our Spring Gardens Factory in Narberth. Each frame is made from individual measurements, ensuring that every installation is carried out with minimal mess, disruption, and potential problems. Our products are designed to last, and we guarantee them with a full 10-year insurance-backed warranty. This comprehensive warranty covers everything, including hardware, with no small print or get-out clauses.
VEKA Profile
Our PVC products are manufactured using only the highest-quality materials from VEKA plc, the world's leading designer and extruder of advanced window, door, and conservatory systems. VEKA is a German company that has been in the industry for over 30 years and is still family-owned. We use VEKA's Matrix 70 mm system at our factory, and we can also purchase other VEKA profile ranges, including sash windows and bi-folding doors.
Network VEKA
As a member of the Network VEKA Organisation, we undergo stringent and ongoing annual training to maintain our high standards of workmanship and product knowledge. We are audited annually by Network VEKA and are proud to have won the quality award for Wales six times.
Our Installers
Our trained window installers are full-time employees of ours, not sub-contracted workers. They have to be audited by Network VEKA annually, ensuring that our high standards are maintained. Our installers are dedicated to providing exceptional service, ensuring that our customers are completely satisfied with their experience.
Customer Satisfaction
We take pride in our commitment to customer satisfaction. Our average customer satisfaction levels are over 96%, and in the last twelve months, our levels have reached 100%. We continue to strive for excellence, knowing that our customers are the backbone of our business.
Conclusion
At Gardinia, we are proud of our heritage and our commitment to providing exceptional products and services. We believe that our reputation speaks for itself, and we welcome the opportunity to serve you. Whether you are looking for new windows, doors, or conservatories, we invite you to experience the Gardinia difference.
Overview of Gardinia Window and Door Services
Positive Experiences
The majority of customers have reported exceptional experiences with Gardinia, praising the company's professionalism, quality of work, and excellent customer service. Fitters were commended for their tidiness, courtesy, and hard work. The quality of products, including windows, doors, and conservatories, was also highly praised.
Quality of Work and Products
The quality of work carried out by Gardinia's fitters was consistently praised, with many customers stating that the finish was exceptional and the products were of high standard. The company's ability to source specific materials to meet customers' preferences was also noted.
Customer Service
Gardinia's customer service was highlighted as a strong point, with customers appreciate the follow-up calls and checks to ensure satisfaction with the completed work.
Negative Experiences
However, two customers reported negative experiences with Gardinia, citing poor workmanship, substandard products, and unprofessional behavior from the company's representative, David Morris.
Issues with David Morris
Specifically, one customer accused David Morris of lying to FENSA and making threatening phone calls, while another customer reported poor after-sales service and unkept promises.
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