Providing exceptional customer service and high-quality products
We are B&W Windows, a team of experienced window and door specialists based in Cumbernauld. We take immense pride in delivering exceptional quality products and outstanding service to both homeowners and trade customers.
Our Mission
Our primary goal is to provide our customers with high-quality windows, doors, and other glazing solutions at competitive prices. We believe in transparency, honesty, and building strong, lasting relationships with our clients.
Windows
- Casement windows
- Tilt and turn windows
- Vertical slider windows
- French windows
- Shaped windows
Doors
- Front and rear entrance doors
- Statement doors such as bi-folding and sliding doors
Our Expertise
- Comprehensive supply and installation services
- Wide selection of quality products from respected suppliers
- Skilled and experienced installation team
- Guaranteed workmanship and materials
Our Values
- Quality: We prioritize using high-quality materials and components to ensure durability and longevity.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our dealings.
- Customer Focus: We are committed to understanding your needs and providing personalized solutions.
- Craftsmanship: Our team takes pride in meticulous workmanship and attention to detail.
Our Team
Our team is comprised of highly skilled and experienced professionals who are dedicated to providing exceptional customer service and delivering outstanding results. Led by the combined expertise of founders Alison and Billy Eadie, who collectively boast over 70 years of glazing industry experience, we are confident in our ability to meet and exceed your expectations.
We are proud members of the Independent Network (IN), signifying our commitment to the highest standards in quality and craftsmanship. Our membership allows us to offer a ten-year insurance-backed guarantee on all our installations, providing our customers with peace of mind.
Overview of Reviews
The reviews for this company are overwhelmingly positive, with all reviewers giving 5-star ratings. The reviewers praise the company's customer service, product quality, and installation process.
Design and Quotation Process
The company is commended for its ability to accommodate bespoke design requests and provide accurate quotations. Reviewers mention that the company was able to match their desired composite door design and provide a rough price point within an hour of receiving rough dimensions. The joiner's suggestion of a design tweak to improve the door's strength was also appreciated.
Installation and After-Sales Service
The installation process is praised for being efficient, clean, and respectful of customers' homes. Reviewers mention that the installation team took care to avoid damaging surrounding walls and left the site clean and tidy. The same joiner who surveyed the door was present for the installation, which added to the sense of continuity and professionalism.
Customer Service
The staff are consistently described as helpful, polite, and courteous. Reviewers appreciate the lack of pressure sales tactics, allowing them to make informed decisions. The office staff are also commended for their willingness to price-match a competitor's offer.
Product Quality
The company's products are described as being of high standard, with reviewers expressing satisfaction with their doors and windows.
Be the first to review B & W Windows.
Write a Review
