Business Details
Trusted Consumer Protection for Double Glazing & Conservatory Installations
The Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS) was established to protect consumers and enhance industry standards in the glazing sector. With over a decade of operational history, we provide vetted installers, deposit protection insurance, and a robust alternative dispute resolution process. Our team combines deep expertise in consumer rights and home improvement, ensuring transparency and trustworthiness through partnerships with accredited professionals.As a certified ISO 9001 organisation, we prioritise client satisfaction by offering free access to ombudsman services and insurance-backed guarantees, reinforcing our position as a leader in consumer protection.
Services
Window Installation
Door Installation
Conservatory Installation
Roofline Replacement
Orangery Installation
Installer Accreditation
Deposit Protection
Dispute Resolution
Insurance-Backed Guarantees
Highlights and features
- We offer vetted and accredited installers with strict quality checks.
- Deposit protection covers up to 5,000 for 120 days.
- Free access to independent ombudsman services for disputes.
- George Clarke, renowned architect, endorses our consumer protection standards.
- ISO 9001 certified for operational excellence and trustworthiness.
Associations and certifications
- ISO 9001
What people say
Very pleased with the service
High standards
Consumer protection
Trusted installer network
Efficient dispute resolution
Services
Deposit Protection Insurance
Our deposit protection covers up to 25% of the contract value (max 5,000) for 120 days if an installer ceases trading. This ensures financial safety for homeowners during installations. Protection activates once the member registers your contract and we confirm coverage.
Insurance-Backed Guarantees
We provide insurance-backed guarantees ranging from 2 to 10 years if an installer cannot honour their written warranty. Coverage begins when the installer logs completion on our system, ensuring long-term peace of mind for homeowners.
Alternative Dispute Resolution
Our expert mediators resolve disputes between consumers and installers. If unresolved, free access to an independent ombudsman ensures fair outcomes. The process prioritises swift, binding resolutions while maintaining transparency and consumer rights.
Installer Accreditation
Members undergo rigorous accreditation, including background checks and document reviews. This ensures installers meet high standards for products like windows, doors, and conservatories, guaranteeing ethical practices and superior service quality for homeowners.
Consumer Advice Line
Our dedicated advice line assists with contract queries, installation concerns, and protection details. Available during operational hours, this service empowers consumers with clear guidance and support throughout their home improvement journey.
People
George Clarke
Brand Ambassador
Renowned TV presenter and architect George Clarke has endorsed DGCOS since 2019, advocating for consumer protection and high standards in home improvements. His expertise enhances our commitment to ethical practices.
Questions
What protections do I get when using a DGCOS member installer?
You receive deposit protection up to £5,000, insurance-backed guarantees, and free access to dispute resolution services.
How do I make a complaint against a DGCOS member?
Contact the installer directly first. If unresolved within 14 days, submit a complaint to DGCOS for mediation or ombudsman review.
What is the accreditation process for installers?
Installers undergo background checks, document reviews, and must meet strict standards for product quality and ethical trading.
Can I get a refund if my installer stops trading?
Deposit protection covers up to £5,000 if the installer ceases trading during your project, subject to terms and conditions.
How long does the ombudsman take to resolve disputes?
Most cases resolve within 8 weeks, depending on complexity and evidence submission from both parties.
Are DGCOS services free for consumers?
Yes, our advice line, dispute resolution, and ombudsman access are free for consumers using accredited installers.
