Transforming Your Home, Enhancing Your Lifestyle
At Hertford Glass, we pride ourselves on being a trusted and established double glazing company, serving Hertfordshire and Essex for over 40 years. Our commitment to delivering exceptional quality, expert guidance, and affordable prices has earned us a reputation as one of the region's leading suppliers of windows, doors, conservatories, and glass services.
Our Services
We understand that every home is unique, which is why we offer a comprehensive range of products and services tailored to meet the diverse needs of our customers. From stylish uPVC windows and doors to beautiful conservatories, orangeries, and replacement roofs, we have everything you need to enhance your home's aesthetic appeal, energy efficiency, and value.
Our glass services include secondary glazing, glass splashbacks, balustrades, and cut glass, allowing you to add a touch of style and sophistication to your home. Whether you're looking to replace your doors and windows, extend your home, or simply upgrade your existing features, our expert team will guide you through every stage of the design and installation process.
Our Expertise
Our products are carefully sourced from leading manufacturers, ensuring that every installation meets our high standards of quality and durability. We're proud to be members of FENSA, the Glass and Glazing Federation (GGF), and the BFRC, and have been approved by the Which? Trusted Trader scheme. Our insurance-backed guarantee, administered by GGFi, provides additional peace of mind for our customers.
Our Commitment
At Hertford Glass, we're dedicated to delivering exceptional customer service, expert guidance, and top-quality products that meet the unique needs of each customer. We believe in building long-term relationships with our customers, which is why we strive to provide solutions that not only meet but exceed their expectations.
Poor Communication and Unreliable Service
Several customers have experienced poor communication and unreliable service from Hertford Glass, leading to frustration and disappointment. Authors Alice Carty and Colin Hedges both complained about the lack of communication from the company, with Carty stating that it seems to be a company policy to avoid communicating with customers. Hedges added that he and his wife had been waiting for nearly three months for the company to arrange a date to fit their windows, with no response to their repeated calls and emails.
Exceptional Service and Satisfaction
On the other hand, many customers have reported exceptional service and satisfaction with Hertford Glass. Authors Sandra Stevens, Stephen Wells, Kate Jones, Ross George, Michele Nutshell, Keith Hulbert, Ray Cannon, Brenda Excell, Ian Causer, and Vinay Ladwa all praised the company's professionalism, promptness, and excellent customer service. These customers appreciated the helpfulness of the staff, including Dan, Jason, Jamie, Ryan, Seb, and Jacob, who went above and beyond to ensure their satisfaction.
Quality of Work
Several customers mentioned the high quality of the work carried out by Hertford Glass. Wells praised the result of his new front door installation, while Nutshell was thrilled with the replication of her coloured lead fan lights. Hulbert was impressed with the quality of the French door installation, and Excell was pleased with the replacement glass in her front door. Causer also praised the quality of the front door and glass repair services.
