Providing exceptional products and services with a personal touch
Established over 40 years ago, The Window Centre has a rich history of providing exceptional services and products to its customers. Based in Solihull and Sutton Coldfield, we cover Warwickshire and the West Midlands, with home visits available throughout Birmingham, Solihull, Sutton Coldfield, Worcestershire, Warwickshire, and Staffordshire.
Our Showrooms
Visit our showrooms in Solihull and Sutton Coldfield to explore our vast range of products and consult with our experts. Our showrooms are open daily, with the Solihull showroom now open on Sundays from 11 am to 3 pm.
Our Products
At The Window Centre, we offer a comprehensive range of products to suit your unique needs. From replacement windows and doors to balconies and orangeries, our portfolio includes:
- Windows
- Doors
- Balconies and Balustrades
- Porches
- Orangeries
- Conservatories
- Steel Frame and Crittall Security
Our Services
With a wealth of experience, our team of experts will guide you through the process of selecting the perfect products for your home. We offer:
- Personalised consultations
- Expert advice
- Home visits
- Installation and maintenance services
- Competitive pricing
Testimonials
Our customers are our greatest asset, and we're proud of the exceptional service we provide. Here's what some of our satisfied customers have to say:
"We are absolutely delighted with our new windows and porch. I would have no hesitation in recommending Window Centre to anyone." - Denise Bragg
"The team at Window Centre were super professional, and the fitters were fantastic. The quality of the work was exceptional." - Ross
"We used Window Centre for our building project, and they did a fantastic job of replacing all our windows at the front of the house. The fitters were polite and tidy." - Mike
Get in Touch
For a free consultation, quote, or to book a design appointment, please contact us at:
Solihull: 0121 745 7713
Sutton Coldfield: 0121 411 9676
Email: info@windowcentre.co.uk
Website: windowcentre.co.uk
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Communication and Installation Issues
The most significant issue mentioned in the reviews is the lack of communication and poor installation process. Sarah Ramji had a very poor experience with The Window Centre, citing that the initial salesperson was fantastic but everything went downhill after that. The installation took 15 months to complete, with many issues arising, including damaged products, scratched door handles, and leaks. The after-sales team was unresponsive, and the customer had to repeatedly chase them to rectify the problems.
Product Quality and Installation
On the other hand, many reviewers praised the quality of the products and the installation process. Rachel G, Calum Walker, Steve Burman, Angie Rogers, Jay, and Danny Banks all mentioned excellent service, knowledgeable staff, and high-quality products. Angie Rogers and Jay particularly praised the efficiency, friendliness, and mess-free installation process.
Price and Guarantee
Sarah Ramji was unhappy with the price and guarantee offered by The Window Centre. She pointed out that many local companies offer comparable products with longer guarantees at similar prices. Steve Burman mentioned that the company has a good product range with high-performance windows and doors, but Sarah Ramji's experience was marred by poor communication and installation issues.
Conclusion
The Window Centre seems to have a mixed reputation, with some customers experiencing poor communication and installation issues, while others had positive experiences with high-quality products and efficient service.
