Transforming Homes, One Window at a Time
At JMI Windows, we are proud to be a second-generation, independent family-run business, with over 40 years of experience in the industry. Our story began in 1979, when John Masefield founded the company, and since then, we have been dedicated to providing our customers with the highest quality products and services.
Our journey has taken us through various locations and transformations, but our passion for delivering exceptional results has always remained constant. Our current 3000 sq ft showroom in Belwell Lane, Mere Green, Sutton Coldfield, is a testament to our commitment to excellence. The showroom is a reflection of our attention to detail, style, and innovation, showcasing our extensive range of products, including windows, doors, garage doors, conservatories, and garden rooms.
Our Services
At JMI Windows, we offer a comprehensive range of services to cater to the needs of our diverse customer base. Our services include:
- Windows: Our collection of windows is designed to provide you with the perfect blend of style, functionality, and energy efficiency. From contemporary to heritage designs, we have something to suit every taste and budget.
- Doors: Our door range is extensive, offering a variety of designs and styles to suit your preferences. Whether you're looking for composite doors, stable doors, bifold doors, French doors, or patio doors, we have the perfect solution for you.
- Garage Doors: Upgrade your garage door with our extensive options, including traditional side-hinged, automated sectional, and roller doors.
- Conservatories & Garden Rooms: Extend your living space with our bespoke, thoughtfully designed conservatories and garden rooms, perfect for relaxing and entertaining.
- Garage Doors: Upgrade your garage door with our extensive options, including traditional side-hinged, automated sectional, and roller doors.
- Window Doctor Repair Service: Our expert team is dedicated to providing top-notch repair services for your windows, ensuring they continue to function optimally and look great.
Why Choose JMI Windows?
Our commitment to quality, innovation, and customer satisfaction sets us apart from the competition. At JMI Windows, we believe that every customer deserves the best, and we strive to deliver that through our cutting-edge products, expert guidance, and exceptional customer service.
As a family-run business, we take pride in our ability to provide a personal touch to every interaction with our customers. Our dedicated team is always available to listen to your needs, offer expert advice, and help you make the right choices for your project.
We invite you to visit our 3000 sq ft showroom in the heart of Mere Green, explore our extensive range of products, and experience the JMI difference for yourself. Our showroom is designed to provide an immersive experience, allowing you to visualize how our products can enhance your home.
About Our History
Our story began in 1979, when John Masefield founded the company. Over the years, we have moved to different locations, each transformation reflecting our growth and commitment to excellence. In 1984, we moved to a showroom in Gravelly Lane, Erdington, and in 1996, we relocated to our current 3000 sq ft showroom in Belwell Lane, Mere Green, Sutton Coldfield.
Meet The Team
Our team is made up of highly skilled professionals who are passionate about delivering exceptional results. Our staff is dedicated to providing expert guidance, advice, and support to ensure that every customer achieves their desired outcome.
Guarantee & Insurance
At JMI Windows, we believe in standing behind our products and services. We offer an unparalleled guarantee and insurance package, giving you peace of mind and complete confidence in your purchase.
Serious Defects and Unacceptable Customer Service
The frame supplied by JMI has numerous defects that can be seen from across the room. The company is unresponsive to customer concerns and has a poor after-sales service. Customers are left to address the issues themselves, which is unacceptable.
Unfair Contract Clauses
JMI's contract has clauses that are detrimental to the consumer. For example, the customer has no right to withhold payment for defective products, and if they do, the company can apply a punitive financial penalty. These clauses favor the company and are exploitative.
Paperwork Issues
The company's paperwork has onerous clauses that can affect the consumer's rights. For instance, if the customer repairs damage to their property, they may invalidate the guarantee. This clause is an attack on consumer rights.
Staff Behavior
The company's staff are described as arrogant, condescending, abrasive, and disingenuous. They unwilling to accept that the product is defective and may not provide adequate support to customers.
Alternative Options
Customers are advised to obtain instant quotes online, build their own windows, and find local fitters to save thousands of pounds. This option allows for greater control and flexibility in the purchasing process.
