Excellence in every detail, from design to delivery
Arden Windows Ltd is a British manufacturer and installer of premium quality, bespoke timber windows and doors. Family owned since 1989, we have established ourselves as a leading provider of high-performance timber windows and doors, catering to homeowners, architects, and developers. Our commitment to excellence is reflected in our products and services, which are designed to meet the unique requirements of each project.
Our Products and Services
At Arden Windows, we take pride in offering a comprehensive range of products and services that cater to the diverse needs of our clients. Our bespoke window solutions include timber Victorian sliding sash windows, flush casements, French doors, bi-fold doors, and patio doors, all manufactured in the UK. We also offer a full range of residential doors, including single residential doors, French doors, bi-fold doors, and sliding patio doors, all fully accredited and performance tested.
In addition to our products, we provide a range of services that include surveying and design, manufacturing, and installation, as well as aftercare and guarantee. Our experienced team works closely with clients to understand their requirements and provide tailored solutions that meet their specific needs.
Our Process
At Arden Windows, we believe in working together with our clients, suppliers, and partners to deliver high-quality products and services. Our process is designed to ensure that we meet the highest standards of quality, performance, and customer satisfaction. From surveying and design to manufacturing and installation, we strive to exceed our clients' expectations and deliver exceptional results.
Our People and Values
Our team is committed to delivering exceptional customer service, and we believe in fostering a culture of excellence, integrity, and sustainability. We are dedicated to reducing our environmental impact and committed to sustainability. Our people are our most valuable asset, and we strive to create a positive and inclusive work environment that encourages growth, innovation, and teamwork.
Environment and Ethos
At Arden Windows, we recognize the importance of environmental sustainability and strive to minimize our ecological footprint. We believe that businesses have a responsibility to achieve good environmental practice and operate in a sustainable manner. Our commitment to sustainability is reflected in our policies, practices, and procedures, which are designed to reduce waste, conserve resources, and promote environmentally responsible practices.
Overall Experience
The majority of customers have expressed satisfaction with their experience with Arden Windows, praising the quality of their products and the service they received.
Product Quality
Customers have been impressed with the quality of Arden Windows' products, with many mentioning the excellent finish and quality of their windows and doors.
Customer Service
The company's staff have been commended for their helpfulness and willingness to listen to customer concerns.
Negative Experiences
However, some customers have experienced issues with the company, including problems with paint flaking off, poor workmanship, and damaged products. Some have also expressed frustration with the company's response to their complaints, including instances of avoidance and lack of resolution.
Administration and Warranty Issues
A number of customers have expressed concerns about the company's administration and warranty policies, with some experiencing issues with honoring warranties and resolving problems.
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