Transform Your Home with Concept Windows and Conservatories
At Concept Windows and Conservatories, we have been providing top-quality windows, doors, and conservatories to homeowners in Essex, Middlesex, and the surrounding areas since 1987. As a family-run business, we take pride in our reputation built on customer recommendations and our commitment to delivering exceptional customer service.
Our Services
We offer a wide range of premium double glazing products and services, including uPVC windows, composite doors, conservatories, orangeries, and roofline solutions. Our expert designers and installers are dedicated to providing bespoke designs and installations that meet the unique needs of each customer. Whether you're looking to enhance the aesthetics of your home, improve energy efficiency, or increase security, we have a solution to suit your requirements.
Our Story
Concept Windows and Conservatories was founded in 1987 as a family-run business. With showrooms in Hornchurch, Essex, and Edgware, Middlesex, we have grown to become one of the leading windows and conservatory companies in Essex. Our success is built on our commitment to quality, customer service, and community involvement. We are proud to have served generations of families and have a reputation that is built on customer recommendations.
Our Promise
At Concept Windows and Conservatories, we are committed to delivering exceptional customer service, quality products, and expert installations. We guarantee a quality installation and monitor our standards continuously against customer questionnaires, with over 96% of customers saying they would recommend us to friends and family. Our dedicated teams are trained to provide top-quality service from the initial contact to aftercare, ensuring that our customers receive a tailored service that meets their unique needs.
Why Choose Us
We are a well-established and respected company with over 30 years of experience in the double glazing industry. Our expert designers, installers, and customer service teams are dedicated to providing top-quality service and products that meet the unique needs of each customer. We offer a comprehensive range of premium double glazing products, expert installations, and exceptional customer service.
Excellent Customer Service and Quality Products
The majority of customers have expressed their satisfaction with Concept Windows, praising the company's excellent customer service, reasonable prices, and high-quality products. The team, including Harvey from the Edgware branch, has been commended for their friendly and non-pressurising approach. The quality of the products and services provided has been exceptional, with customers highly recommending the company.
Negative Experiences with Sales Tactics and Customer Service
However, some customers have reported negative experiences with Concept Windows. Some have felt pressured into making decisions and signing contracts on the spot, which contradicts the company's claim of having no pushy salesmen. Others have experienced poor customer service, including delayed appointments, incorrect window specifications, and a lack of communication. These issues have led to frustration and disappointment among customers.
