Delivering exceptional results and attentive service, guaranteed
Welcome to Henry & Sons Windows & Glazing Specialists Ltd, a family-run business with over 25 years of experience in the windows and glazing industry. We are a proud FENSA registered company, committed to providing high-quality products and exceptional service to our customers in London.
Our History
Henry & Sons has been working hard to secure a solid reputation for providing bespoke glazing products throughout London. Our team of experts has been dedicated to delivering exceptional results and attentive service, while focusing on quality-tested products and attentive service. We have built a strong reputation for being a trustworthy and reliable partner for all our clients.
Our Services
We offer a wide range of glazing products and services, including:
- Supply and installation of uPVC, Aluminium, and Timber double- and triple-glazed windows and doors
- Bespoke and made-to-measure windows and doors
- Shop fronts and secondary glazing solutions
- Skylights and bi-fold doors
- Sliding doors and shop fronts
What Sets Us Apart
At Henry & Sons, we pride ourselves on delivering high-quality products and a first-class installation service, regardless of the project size and complexity. We combine our traditional family-values approach with the state-of-the-art technology to deliver fully guaranteed and industry-approved service. Our team is composed of experienced professionals who work closely with clients to ensure their needs are met.
What Our Clients Say
Don't just take our word for it! We've received numerous testimonials from satisfied clients who have trusted us with their glazing needs.
Our Guarantee
We stand behind the quality of our products and services, offering a comprehensive guarantee that covers all our work.
Customer Service Issues
The majority of reviews highlight severe customer service issues, with customers feeling dismissed, ignored, and bullied by the company's representatives, particularly the owner, Emilia, and receptionists.
Quality of Products and Installation
Multiple reviews mention poor quality products, faulty installations, and unfinished work, which has led to issues such as cracks in windows, water seepage, and fading colors.
Unprofessional Behavior
Customers have reported unprofessional behavior from the company, including rude responses, threats, and dismissive attitudes towards their concerns. Some have even been told to stop emailing or calling, or else they would be reported for harassment.
Warranty and Responsibility
The company seems to shift responsibility and blame onto the customers, refusing to acknowledge and rectify issues, even when the products are still under warranty.
Company's Response to Negative Reviews
The company's response to negative reviews has been deemed laughable and unprofessional, with some owners even resorting to personal attacks on customers.
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